every step of the process. from start to finish was relaxed, calm, and very informative. at no time did I have questions, or doubts about dealing with my south oak salesman. they deserve my customer loyalty.
Bobby was great to work with! He listened to all our concerns, and worked with us to meet our price point. He also worked hard to get us 0% financing. I truly appreciate his willingness to move multiple cars and vans around when we changed our mind about which Pacifica we wanted to purchase. I would defiantly drive the hour to work with him again.
After visiting 3 other Dodge dealers in our area we decided to try South Oak Dodge because they had the model we wanted (Challenger GT). My daughter and I worked with Jennifer Torres to get the deal we wanted. Jennifer was great to deal with, answered all our questions but didn't pressure us like the other dealers did. Jennifer and the other people we dealt with actually made the experience enjoyable. Even though South Oak is more than an hour away, the next time we want to buy a vehicle we will come to South Oak first.
One Star because zero is unavailable. Bought a 2017 Dodge Ram, fully loaded, crew cab. 55k sticker, 59k tax title etc. That truck one year later 30k. Truck is in excellent condition 19k miles, garage keep, not a scratch. 45% depreciation in 12 months. Apparently they sold me the truck without applying be available rebates that Chrysler dodge offer. Don't trust them Update- got a call from the GM with a very fair solution. Ultimately, it's not something I can pull the trigger on. But it speaks volumes for the GM and owner to reach out and address this issue. End of the day, still love the truck and some of the error with the rebates are mine.
Everybody at South Oak was great!!! They were extremely friendly, knowledgeable and helpful in my new Ram purchase. We recently purchased a vehicle from Currie Ford as well and the South Oak experience was far superior!! I highly recommend South Oak!!
The personnel there was very helpful patient and knowledgeable. Jennifer Torres worked hard and did an effective job, she was diligent courteous and professional, a real winner in my book!
Fabian was friendly and fun to work with. He was very good at helping us to get the right price on a new car. He was also really good at explaining the car buying process and very knowledgeable about the features of the cars we looked at. He even went above and beyond the sale when he ordered new military decals for my husband because the ones on our trade-in would not come off. That was so generous and thoughtful! Thank you! It meant a lot to us!
Just stopped by South Oak for an oil change. Tom was the first one to greet me right away! Even without an appointment I knew it was a stretch as it was getting late in the day, but he got me in and out within an hour! This place is awesome as always from Jon, I think that was his name, all throughout the Service department! Keep up the great work guys and gal!! You will be getting all my cars coming here!! Thanks again!
Overall I am happy with my South Oak experience. I feel like I paid a fair price for my vehicle. I worked with both Fabian and Clarence on the sale, and Leo with the financing. There was a bit of confusion on whether the vehicle was a "Certified" pre-owned van which it wasn't. The van is very nice and clean. Aside from some minor blemishes resembles a new van. There was also some confusion as to what my monthly payment would be but that was quickly resolved. There was a bit of pressure to add on a warranty and service package but that was resolved. Overall I am happy with my buying experience at South Oak.